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Refunds and cancellations
This policy applies to fees and deposits for petty cash audit reviews and related engagements with Aidatasolutions. It does not cover products we do not sell or online checkout, because we do not take card payments on this website.
Eligibility overview
Refunds depend on how far the engagement has progressed: deposit only, fieldwork not started, fieldwork started, or deliverable issued. Written fee notes may add engagement-specific terms; if they conflict with this page, the fee note controls.
Deposit refunds
- Full refund of deposit if we cancel fieldwork for our own staffing reasons and cannot offer a mutually acceptable new date within 14 days.
- Full refund of deposit if you cancel in writing more than five business days before the scheduled fieldwork date.
- 50% of deposit retained if you cancel between two and five business days before fieldwork.
- Deposit non-refundable if you cancel with fewer than two business days’ notice, or if the custodian fails to attend without prior notice (no-show).
After fieldwork has started
Once an on-site count or voucher inspection has begun, fees for time already spent are non-refundable. If you stop the engagement mid-day, we invoice for the portion completed based on hours on site and preparation already performed, with a minimum of 50% of the quoted engagement fee.
After the exception schedule is delivered
Fees for completed reviews are non-refundable. If a factual error in our schedule is identified within 14 days of delivery, we correct the schedule at no charge; that correction is not a refund.
Partial refunds
Where we have collected the balance in advance and fieldwork is shortened by mutual agreement (for example, only one of two floats can be accessed), we refund the unused portion less time already spent and any non-recoverable travel arranged at your request.
Non-refundable items
- Third-party courier or secure transport of documents you asked us to arrange
- After-hours premiums already incurred because you requested evening fieldwork
- Administrative fees stated as non-refundable in a fee note
How to request a refund
Email info@aidatasolutions.digital with the fee note reference, engagement date, and reason. Phone +852 2397 6688 for urgent rescheduling the day before fieldwork.
Processing time and method
Approved refunds are processed within 14 business days to the original payment method (bank transfer or cheque). We do not refund in cash from a petty cash tin.
Rescheduling
One free reschedule is allowed with at least three business days’ notice. Further reschedules may incur a HKD 400 administration fee. Surprise count windows can be moved once without fee if the new week falls within 30 days of the original window.
Work already started on document review
If we have begun voucher listing from packs you delivered to Mong Kok before on-site work, cancellation follows the “fieldwork started” rules for the hours already logged.
Exceptions
Statutory rights under Hong Kong law that cannot be waived remain available. This policy does not limit those rights.